Return And Exchange Policy

Overview

Our return and exchange policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you an exchange.

We do not offer refunds on orders.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Kindly follow the below process for order returns:

  1. Take a copy of the order/invoice sheet and circle the product/s you are returning.
  2. Pack the item/s you wish to return in the original delivery package if possible, Please ensure that the product is unused and in the same condition as you received it and all the tags are intact.
  3. Insert the order/invoice sheet and ensure that the parcel is packed properly.
  4. Once we receive the returned courier, process will be initiated for the items returned. Once processed, it may take upto 5-7 working days.
  • In case of receiving any damaged/wrong product, please connect on WhatsApp on +1 786 8192534.

Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then you can exchange the merchandise for another style or size at any of our store. You will be emjoying store credit for the amount of the item you purchased.

If the newly selected merchandise value is more than the originally purchased merchandise value, then you may have to pay the difference amount.

International Orders

We do not offer merchandise Exchange or Return on orders shipped internationally. In an unlikely event if any merchandise you have received is in a damaged condition or defective, please reach out to us at mathewdany@live.com within 48 hours of receiving the order. Our representative will guide you on this matter.

​Note: There might be duties/taxes applicable when you return items to us, so kindly do not ship anything back to us without writing to our customer care. We will not be liable to pay any duties/taxes arising due to return shipment.

Sale items

Only regular priced items may be returned and exchange. Sale items cannot be returned and exchange.

Contact us at mathewdany@live.com for questions related to returns and exchanges.

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